Basic warranty +
Valid for 1 year starting from the date of purchase
High priority customer request list*
Remote technical expertise based on the information provided**
Replacement dispatch within 20 days after the manufacturing defect is confirmed***
Worldwide warranty coverage
The warranty does not cover physical damages****
Cool Privilege +++
Valid for 2 years starting from the date of purchase
Most valuable customer request list*
Fast remote technical expertise based on the information provided**
Replacement dispatch within 7 days after the manufacturing defect is confirmed***
Worldwide warranty coverage
Visual or structural damages coverage
The warranty covers damages for both the device and its separate parts that appeared during exploitation. For instance, a water tank can be replaced****
*The requests are proceeded within labor hours Mon-Fri
**Sometimes this procedure can reveal cases that can be fixed by simple manipulations carried out by the customer
***The company is not responsible for any delays that can happen with the delivery companies
****None of the warranties covers cartridges due to their consumable nature
FAQs
Evapolar devices were designed as personal units, cooling not an entire room but the user's personal area. To feel the maximum cooling effect, you have to be in the center of the device's airflow with the device's front grills facing towards you, within 1-1,5 m distance from the device.The outgoing temperature depends on the air temperature and humidity level in the area. Good ventilation is also very important. The maximum temperature decrease that can be reached is 10-12°C (18-19°F).