Política de reembolso

Return and Refund Policy

This Return and Refund Policy applies to orders placed directly through evapolar.com or evapolar.com/shop.

14-Day Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

You may return your order for any reason within this period, provided that the item is returned in its original and complete condition.

To be eligible for a return, your item must be in the same condition that you received it, unused or used only for normal inspection, in its original packaging, and complete with all accessories, user guide, and other items included in the set. You will also need the receipt or proof of purchase from Evapolar.

To start a return, please contact us through the Return Form:
https://support.evapolar.com/hc/en-us/requests/new?ticket_form_id=360001043900

After your return request is reviewed, we will provide further return instructions, including the return address.

Items sent back to us without first requesting a return will not be accepted.

Return Shipping

The customer is responsible for return shipping costs.

All return shipping charges must be prepaid. Cash on delivery shipments are not accepted.

Please return the item using a registered and trackable delivery service. You must provide the return tracking number and the delivery service provider’s website link so we can monitor the return shipment.

Evapolar is not responsible for lost, delayed, or damaged return shipments handled by the delivery service provider chosen by the customer.

Damages and Issues

Please inspect your order when you receive it.

If the item is defective, damaged, or if you receive the wrong item, please contact us in writing within 15 days after delivery so that we can evaluate the issue and make it right.

If a product defect is confirmed, Evapolar may replace the defective product in accordance with the applicable Terms of Service.

Warranty Service

Evapolar provides a one-year warranty service after purchase.

If your device stops working properly, has functionality defects, or you suspect that it is not working properly during the warranty period, please contact our technical support team through the Technical Help Form:
https://support.evapolar.com/hc/en-us/requests/new?ticket_form_id=360001043920

After a remote technical review, Evapolar may repair or replace the defective product in accordance with the warranty terms.

Warranty does not cover consumable parts, including cartridges, unless the damage is due to defects in materials or workmanship.

Exceptions / Non-Returnable Items

Consumable items are not eligible for return, unless otherwise required by applicable law.

Products purchased from another store, marketplace, distributor, or reseller cannot be returned directly to Evapolar. In this case, please contact the original place of purchase.

We cannot accept returns for products that are damaged, incomplete, not in their original packaging, or have packaging that has been worn beyond simply opening the product.

Exchanges

If your product is defective and the issue is confirmed after review, Evapolar may repair or replace the product in accordance with the warranty terms.

For a different product, model, or color, please return the original item first, if eligible, and place a separate order.

Refunds

We will notify you once we have received and inspected your return and let you know if the refund was approved.

If approved, the refund will be issued to the same payment method that was used for the original payment.

Refunds are issued within 30 days from the date Evapolar receives the returned product. In most cases, the refund may be processed faster.

Shipping costs, handling costs, gift box costs, customs duties, taxes, and other related charges are non-refundable and may be deducted from the refund amount where applicable.

Restocking Fees

A restocking fee may apply if the returned product does not arrive in its original and complete condition, including accessories, user guide, and other items included in the set.

Current restocking fees may include:

evaCHILL: 5 USD / EUR / GBP or equivalent
evaLIGHT plus: 7 USD / EUR / GBP or equivalent
evaSMART: 10 USD / EUR / GBP or equivalent

A higher restocking fee may apply for returns that are late, heavily used, damaged, incomplete, or missing parts.

Order Cancellation

Cancellation requests are accepted no later than 30 minutes after the order is placed.

Once an order has been shipped, it cannot be cancelled or changed, except in accordance with this Return and Refund Policy, the Evapolar Terms of Service, or with Evapolar’s written consent.